Welcome to Henry D Customer Service.

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.


What are the standard sizes for ladies' and men's jewelry?

Rings
· Ladies' - size 6
· Men's - size 10

Necklaces
· Ladies' - 16" to 18"
· Men's - 20"

Bracelets
· Ladies' - 7" to 8"
· Men's - 8"

Please read each product description to see available sizes.

What if I need my ring to be sized?
Non-standard ring sizes require sizing. Standard size is 6 for ladies and 10 for men. Sizing adds up to 2 additional business days for processing. Not all rings can be sized. Check each product page for the size range available.

If I don't know the correct ring size I need, what can I do?
Consult our ring sizing chart for tips on determining your size.

Item Availability
A product's availability can be determined on the product detail page by either the "Add to Shopping Bag" button (in-stock) or "Item is Currently Out of Stock" message.

Most items on our site are in-stock and ready to ship. Exceptions include rings that require sizing and special order items. For more information, please read the details below.

In-Stock Items
Most orders for in-stock items begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located, your payment is approved, and the receiving address is verified.

Special Order Items
Special order items require some additional time for fulfillment. Expected adjustment time iis indicated on the product page. Your special order item will be shipped once your item is ready, your payment is approved, and the receiving address is verified. You will be notified of the status of your special order item by e-mail.

Pricing
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Due to the constant fluctuation in the gold market prices, our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or  626-539-7269.

What is the difference between karat weights of gold?
24K gold is 100% pure gold and is too soft for jewelry. Therefore, it is mixed with different alloys to increase durability and hardness. 18K gold is 75% pure gold and 25% alloys. Each karat is equal to roughly 4.17% of the total of the alloy. For more information about gold, visit our Metal Education on Gold.

What is the difference between white gold and platinum?
White gold is pure gold that has been mixed with alloys to make it appear to be white. Platinum is a pure metal that is naturally white in color and is stronger and more durable than white gold. It is also more rare and, thus, more valuable. For more information about white gold and platinum, visit our Metal Education on Metals.

What is the difference between natural and cultured pearls?
A pearl is formed when an irritant, such as sand or a parasite, becomes lodged in the shell of an oyster. The oyster deposits layers of a semi-translucent crystalline material called "nacre" around the intruder, where it builds up in layers like the rings of a tree. This process of building up can continue for years, resulting in a pearl. In nature, pearls take many years to develop and often have irregular shapes. In any shape, natural pearls are rare and very costly. Cultured pearls are formed when an artificial irritant, like a round bead, is introduced into an oyster's body. For more information about cultured pearls, visit our Pearl Education on Cultured Pearls.

Does Henry D sell treated gemstones?
Yes, most gemstones in the industry have been treated. Emeralds are oiled or waxed to enhance their color and increase their durability. All gemstones are usually heated to bring out a brighter color. Blue topaz may be treated with irradiation, and blue sapphires may be treated with diffusion. However, all treatments are designed to enhance the gemstone's natural beauty, and all are standard in the jewelry industry. Fine untreated stones are so rare, in fact, that they often come with a certificate stating such, and can cost more per carat than a fine diamond. For more information about gemstones, visit our Gemstone Education on Colored Gemstones.

What is your policy regarding clearance items?
Henry D strive to provide the highest quality merchandise in all situations; however, items sold within the Closeout section are sold "as-is" with no warranties, expressed or implied.

 


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