Welcome to Henry D Customer Service.
Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.
I live outside of the United States. Can I still order from Henry D?
At this time, Henry D accepts orders for the United States, U.S. Territories and APO/FPO. For your protection, we will not ship merchandise if we are unable to verify your billing address.
I'm having problems completing an order. What do I do?
Please call customer service center at 626-539-7269 and we will be happy to assist you.
Emails About Your Order
After you place your order, you will receive emails about your order to assist in keeping you informed about your item(s). Ensure delivery of all order status communications by adding
to your email address book or contact list.
If you have questions about an email or need assistance, call our customer service center at 626-539-7269. Below are examples of emails you might receive:
- Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
- Order Cancellation. This email confirms that your order has been cancelled. Keep this email for your records.
- Backorder. This email informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an email with your order number. Keep this email for your records.
- Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
- Important Notice About Your Order. There are a few reasons why you would receive this email, including difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of your order. Should you receive a notice like this, please call our customer service center at immediately 626-539-7269 so the problem can be addressed.